Customer loss survey questions is a questionnaire to understand the reasons why a customer has left your business. This survey template aims to identify the reasons that influenced the customer to leave your business and to uncover the factors, where improvement can be done to reduce customer churn.
Such a survey can enable businesses to understand common characteristics and sentiments of this population and hence try to improve certain areas which can help them win those customers back.
Following are the questions to gather information about the factors that influence a customer to leave.
Creating a survey with QuestionPro is optimized for use on larger screens -
Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results.
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